Terms of Service

1. Agreement to Terms

Welcome to EduBridge Education ("Platform," "Service," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of the EduBridge Education website (https://www.edubridgeeducation.com/), mobile applications, and all services provided by EduBridge Education (collectively, the "Services").

By accessing, browsing, or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you are prohibited from using the Services. We reserve the right to modify these Terms at any time, and your continued use of the Platform constitutes acceptance of updated Terms.

EduBridge Education specializes in distance learning, online education, fast-track degree programs, credit transfer, and professional certification programs for working professionals globally.

2. Eligibility and Account Registration

2.1 Eligibility Requirements

• You must be at least 18 years old to use EduBridge Education's Services
• You must be a resident of UAE, India, or eligible to pursue distance education under your country's regulations
• You must provide accurate, complete, and truthful information during registration
• You are responsible for maintaining the confidentiality of your account credentials
• You must comply with all laws and regulations of your country of residence

2.2 Account Creation

• You agree to provide accurate personal information and keep it updated
• You are solely responsible for all activities that occur under your account
• You agree not to create multiple accounts or impersonate any person or entity
• You must notify us immediately of any unauthorized access to your account
• EduBridge Education reserves the right to terminate accounts that violate these Terms

2.3 User Conduct

You agree NOT to:

• Provide false or misleading academic credentials
• Submit fraudulent or forged certifications
• Use the Platform for any illegal or unauthorized purposes
• Harass, abuse, or threaten other users or staff members
• Post or transmit hate speech, discriminatory content, or offensive material
• Share passwords or account access with unauthorized individuals
• Reverse-engineer, decompile, or attempt to breach Platform security
• Share course materials or login credentials with non-enrolled parties

3. Services Offered

3.1 Distance Education and Online Programs

EduBridge Education facilitates enrollment in distance education, online, and hybrid programs from UGC-approved partner universities. Services include:

• Application processing and documentation support
• University selection and program counseling
• Credit evaluation and transfer assessment
• Course material distribution and access
• Online learning platform support
• Assignment submission and tracking
• Examination coordination and scheduling
• Certificate issuance support (by universities, not EduBridge)
• Career guidance and professional development

3.2 Credit Transfer Programs

• Evaluation of previously completed academic credits
• Assessment of transferability under university guidelines
• Mapping of credits to new institution's curriculum
• Documentation and university submission support
• Fast-track pathway planning

3.3 Fast-Track Degree Programs

• Accelerated degree completion options
• Shortened program duration (1-2 years for postgraduate)
• Intensive course schedules for working professionals
• Flexible study options (weekends, evenings, online)

3.4 Support Services

• 24/7 customer support via phone, email, WhatsApp, and chat
• Dedicated academic counselors
• Technical assistance with learning platform
• Exam preparation and study material guidance
• Career counseling and professional development
• Progress tracking and academic advising

4. Fees, Payments, and Refunds

4.1 Fee Structure

• All fees are transparent and disclosed before enrollment
• Fees vary by university, program, and individual circumstances
• Fees are subject to change with 30 days' written notice
• Applicable GST/VAT and taxes will be added to all fees per UAE regulations

4.2 Payment Terms

• Initial enrollment fee is non-refundable
• Remaining fees can be paid in milestone-based installments:
  • 5% upon Welcome Letter issuance
  • 50% upon syllabus delivery
  • 70% upon University Enrollment ID issuance
  • 90% one month before examinations
• All payments must be made through authorized payment gateways
• Late payment may result in suspension of services

4.3 Refund Policy

Eligible for Refund (within 7 days of enrollment):

• You may request a full refund (minus processing fees) if you decide not to proceed
• Refund request must be submitted in writing to info@edubridgeeducation.com
• Processing time: 10-15 business days after approval

Non-Refundable Amounts:

• Enrollment and registration fees
• Document processing and evaluation fees
• Counseling and advisory service fees
• Payments made after admission is confirmed

No Refund After:

• 7 days from enrollment confirmation
• University has issued Enrollment ID
• Examination has been scheduled or conducted
• Certificate has been issued
• Course material has been accessed

5. Intellectual Property Rights

5.1 Platform Content

• All content on the Platform (logos, text, images, design, code) is owned by EduBridge Education or licensed partners
• You may view and download content for personal, non-commercial use only
• Reproduction, modification, or distribution without permission is prohibited
• All course materials remain property of respective universities

5.2 User-Generated Content

• You retain ownership of any content you submit
• By submitting content, you grant EduBridge Education a non-exclusive, royalty-free license to use it for service improvement
• You warrant that your submissions do not infringe on any third-party rights

5.3 Academic Integrity

• Course materials provided are for enrolled students only
• Sharing login credentials or course materials with non-enrolled parties is prohibited
• Plagiarism, cheating, or academic misconduct will result in immediate termination
• Universities reserve the right to cancel enrollment for academic dishonesty

6. University Partnerships and Disclaimers

6.1 Partner Universities

• EduBridge Education is a consulting partner, not a university or degree-granting institution
• All degrees and certificates are issued by partner universities
• EduBridge Education does not award degrees or certifications
• Partner universities are responsible for curriculum, examinations, and grading

6.2 Program Accreditation

• All partner universities are UGC-DEB approved
• Accreditation status is verified at enrollment time
• EduBridge Education not responsible for changes in university accreditation status
• Students responsible for verifying university recognition in their jurisdiction

6.3 Credit Transfer Evaluation

• Credit transfer decisions made solely by receiving universities
• EduBridge Education's evaluation is advisory only and not binding
• Final credit transfer approval depends on university policies
• No guarantee of minimum credits transferred

6.4 Course Completion and Outcomes

• EduBridge Education provides academic support but cannot guarantee course completion
• Course completion depends on student effort and performance
• Grades and marks determined solely by universities
• No compensation for failed courses or incomplete degrees

6.5 Employment and Career Outcomes

• EduBridge Education does not guarantee job placement or employment
• Career outcomes depend on individual qualifications and market conditions
• Salary expectations and job titles are illustrative, not guaranteed
• No compensation for lack of employment after graduation

7. Limitation of Liability

7.1 Disclaimer of Warranties

EduBridge Education provides services "AS IS" without warranties. We disclaim all express and implied warranties, including:

• Merchantability and fitness for particular purpose
• Accuracy, completeness, or reliability of information
• Error-free or uninterrupted service
• Security of data or prevention of unauthorized access

7.2 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• EduBridge Education's total liability shall not exceed fees paid by you
• We are not liable for indirect, incidental, special, or consequential damages
• We are not liable for lost profits, data loss, or business interruption
• We are not liable for third-party actions or partner university decisions

7.3 Excluded Liability

EduBridge Education is not liable for:

• Delays or failures caused by circumstances beyond our control
• University administrative decisions or policy changes
• Examination results or grading decisions
• Third-party payment gateway issues or bank processing delays
• Internet connectivity or device-related problems
• Technical issues with learning platforms

8. Data Protection and Privacy

• Data collection and processing comply with our Privacy Policy
• All personal information handled per UAE privacy laws
• Sensitive information encrypted and securely stored
• Third-party sharing limited to necessary service providers
• We employ industry-standard security measures
• Users can request deletion per Privacy Policy guidelines

9. Prohibited Activities

You agree NOT to:

• Violate any applicable laws or regulations
• Provide false academic credentials or documents
• Commit fraud or misrepresentation
• Harass or abuse other users or staff
• Spam or send unsolicited communications
• Attempt to access unauthorized areas of the Platform
• Upload malware, viruses, or harmful code
• Engage in unlawful financial transactions
• Violate third-party intellectual property rights
• Resell or commercially exploit the Services without permission
• Share course credentials or materials with unauthorized persons
• Engage in academic dishonesty or plagiarism

10. Termination

10.1 Termination by User

• You may request account termination by writing to info@edubridgeeducation.com
• Upon termination, access to Services ceases immediately
• Outstanding fees remain due and payable
• Data deletion follows Privacy Policy guidelines

10.2 Termination by EduBridge Education

We may terminate your account immediately without notice if you:

• Provide false or fraudulent information
• Violate these Terms or applicable laws
• Engage in prohibited activities
• Breach security or access unauthorized data
• Abuse or threaten staff or other users
• Default on payment for extended period
• Engage in academic dishonesty

10.3 Effects of Termination

• Access to all Services terminates immediately
• Outstanding fees remain due
• User-generated content may be retained per legal requirements
• Refund eligibility determined per Refund Policy

11. Indemnification

You agree to indemnify, defend, and hold harmless EduBridge Education, its officers, directors, and employees from:

• Any claims arising from your use of the Services
• Violation of these Terms or applicable laws
• Infringement of third-party rights
• Academic misconduct or fraudulent credentials
• Payment disputes or financial claims
• Harmful or illegal content you submit

12. Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of the United Arab Emirates, without regard to conflict of law principles.

12.2 Jurisdiction

• Exclusive jurisdiction: Courts of Dubai, UAE
• You consent to jurisdiction of Dubai courts for any disputes
• No other forum or jurisdiction is acceptable

12.3 Grievance Redressal Process

• Step 1: Contact info@edubridgeeducation.com with written complaint
• Step 2: EduBridge responds within 7 business days
• Step 3: If unresolved, escalate to management
• Step 4: If still unresolved, pursue legal remedies per law

12.4 Arbitration

• Disputes not resolved through grievance process may proceed to arbitration
• Single arbitrator to be mutually agreed upon
• Arbitration under UAE Arbitration Law
• Venue: Dubai, UAE

13. Certificate and Degree Issuance

13.1 Degree Award

• Degrees awarded by partner universities, not EduBridge
• EduBridge facilitates the process but does not confer degrees
• Certificate issuance timeline varies by university (3-6 months post-completion)
• Physical certificates sent by registered mail

13.2 Digital Credentials

• Digital certificates available on university portals
• Verification available through university official records
• EduBridge provides no-cost certificate replacement for first copy

13.3 Non-Issuance of Certificate

Certificates may be withheld if:

• Outstanding fees remain unpaid
• Academic misconduct discovered post-completion
• Student requests incomplete or improper
• University regulations prohibit issuance

14. Modifications to Services

• EduBridge may modify services with 30 days' notice
• Program structures may change due to university policy updates
• Fee structure updates communicated 30 days in advance
• Platform may be suspended immediately for security threats

15. Force Majeure

EduBridge Education not liable for failures or delays caused by:

• Natural disasters, pandemics, or epidemics
• Government actions or regulatory changes
• Internet infrastructure failures
• Third-party platform outages
• Strikes, labor disputes, or supply chain disruptions
• Other circumstances beyond reasonable control

16. Amendment of Terms

• EduBridge Education reserves the right to modify these Terms at any time
• Modifications effective upon posting to the Platform
• Major modifications communicated via email notification
• Users responsible for reviewing updated Terms periodically
• Continued use after posting constitutes acceptance

17. Contact Information

For questions about these Terms, contact:

18. Acknowledgment

By accessing and using EduBridge Education's Services, you acknowledge that:

• You have read and understood these Terms
• You agree to be bound by all provisions
• You understand your rights and obligations
• You have reviewed our Privacy Policy
• You understand the limitations of liability
• You acknowledge university decisions are independent
• You agree to provide authentic documentation