1. Introduction
EduBridge Education ("we," "us," "our," or "Company") is committed to protecting your privacy and
ensuring you have a positive experience on our website, mobile applications, and services
(collectively, the "Platform"). This Privacy Policy explains how we collect, use, disclose, and
safeguard your information when you visit our website (https://www.edubridgeeducation.com/) and
use our services.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices,
please do not use our Platform. By accessing and using EduBridge Education, you acknowledge that
you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.
EduBridge Education specializes in providing distance learning, online education, fast-track
degree programs, credit transfer, and certification programs for working professionals in the
UAE and beyond.
2. Information We Collect
2.1 Information You Provide Directly
Registration and Account Information:
- Full name
- Email address
- Phone number and WhatsApp contact
- Date of birth
- Educational background and qualifications
- Current employment status and organization
- Country of residence and nationality
- Program of interest (Distance degree, certificate, fast-track, credit transfer)
- Academic documents and certifications
- Previous university/institution details
- Government-issued identification (when required for admissions)
Communication Information:
- Messages sent through WhatsApp, email, contact forms, or live chat
- Call recordings (with your consent)
- Feedback, complaints, and inquiries
- Course progress and assignment submissions
Payment Information:
- Bank account details (processed via secure gateways)
- Payment transaction history
- Invoice details
- EMI/installment preferences
2.2 Information Collected Automatically
Website and App Usage:
- IP address and device information
- Browser type and version
- Pages visited and time spent
- Cookies and tracking technologies
- Device identifiers and operating system information
Learning Platform Data:
- Login timestamps and session duration
- Course materials accessed
- Assignment submission records
- Exam attempt data
- Video lecture watching patterns
2.3 Third-Party Information
- Academic verification records from educational institutions
- Transaction status from payment processors
- Profile information from social media (with your consent)
3. Purpose of Data Collection
EduBridge Education collects and processes your information for the following purposes:
3.1 Service Delivery
- Process your enrollment in distance education, online programs, and certification courses
- Verify your academic credentials and eligibility
- Assess transferable credits and design personalized learning pathways
- Provide course materials, assignments, and examination support
- Track your learning progress and course completion
- Issue certificates and official documents
3.2 Communication
- Send enrollment confirmations and program details
- Provide customer support via phone, email, WhatsApp, or chat
- Send course reminders, assignment deadlines, and exam schedules
- Share educational resources and study materials
3.3 Marketing and Promotion
- Send information about new programs and courses (with your consent)
- Share success stories and testimonials
- Conduct surveys and gather feedback
- Create targeted marketing campaigns based on your interests
3.4 Legal and Compliance
- Comply with applicable laws and regulations
- Maintain proper educational records and audit trails
- Prevent fraud and ensure platform security
- Enforce our Terms of Service
4. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contractual Necessity: Processing is essential to fulfill our agreement
with you for educational services
- Consent: You have explicitly consented to data processing for specific
purposes
- Legal Obligation: Processing is required by UAE law and university
regulations
- Legitimate Interest: Processing is necessary for our business operations
and customer service
5. Data Sharing and Disclosure
5.1 We Share Your Information With:
- Educational Partners: Partner universities and educational institutions for
enrollment and course delivery
- Service Providers: Payment processors, email services, SMS/WhatsApp
providers, cloud storage, and analytics providers
- Career Services: Placement partners and recruitment agencies (with your
consent)
- Legal Requirements: UAE government authorities and regulatory bodies when
legally required
5.2 We Do NOT Share:
- Your personal information with competitors or unauthorized third parties
- Your academic records without explicit consent
- Your payment information with unauthorized merchants
- Your learning data for direct marketing without permission
6. Your Rights and Choices
- Right to Access: Request access to the personal information we hold about
you
- Right to Correction: Request corrections to inaccurate or incomplete
information
- Right to Erasure: Request deletion of your personal data (subject to legal
retention requirements)
- Right to Withdraw Consent: Unsubscribe from marketing communications at any
time
- Right to Restrict Processing: Limit how we use your information
- Right to Data Portability: Request your data in a structured format
- Right to Object: Object to certain types of processing, particularly
marketing
To exercise any of these rights, contact us at info@edubridgeeducation.com
7. Data Security
EduBridge Education employs industry-standard security measures to protect your personal
information:
- SSL/TLS Encryption: All data transmitted is encrypted
- Secure Payment Processing: PCI-DSS compliant payment gateways
- Access Controls: Only authorized employees have access to your data
- Regular Security Audits: Periodic security assessments and vulnerability
testing
- Data Backup: Regular encrypted backups
- Two-Factor Authentication: Available for account access
While we take reasonable steps to protect your data, no online transmission is completely
secure. You acknowledge the inherent risks of internet communication.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience:
Types of Cookies We Use:
- Essential Cookies: Authentication, security, and session management
- Functional Cookies: Remember preferences and login information
- Analytical Cookies: Google Analytics for aggregated user statistics
- Marketing Cookies: Meta Pixel for ad campaign tracking and retargeting
Third-Party Trackers:
- Google Analytics: Analyzes user behavior and website performance
- Meta Pixel: Tracks conversions and optimizes ads on Facebook/Instagram
- Google Ads: Measures ad performance and user engagement
You can control cookies through your browser settings. Note that disabling cookies may impact
website functionality.
9. Children's Privacy
EduBridge Education's services are intended for individuals aged 18 and above. We do not
knowingly collect information from children under 18 without parental consent. If we become
aware that we have collected information from a child under 18, we will delete such information
immediately.
10. Data Retention Policy
- Active Student Records: Retained for enrollment duration plus 6 years
- Completed Course Records: Retained for 6 years per academic standards
- Application Data: Retained for 2 years if enrollment not completed
- Marketing Data: Retained until you unsubscribe or request deletion
- Payment Records: Retained for 7 years per UAE tax regulations
- Cookies: Typically deleted after 12-24 months
Upon deletion request, we will remove your personal information from active systems and issue
confirmation within 30 days.
11. Changes to This Privacy Policy
EduBridge Education reserves the right to modify this Privacy Policy at any time. We will notify
you of significant changes by:
- Posting the updated policy on our website
- Sending an email notification to your registered email address
- Requesting your explicit consent if required by law
Your continued use of the Platform after changes constitutes your acceptance of the updated
Privacy Policy.
12. Contact Us
If you have concerns about data privacy or wish to exercise your rights, contact:
We will acknowledge receipt of your privacy request within 48 hours and provide a substantive
response within 30 days.
13. Compliance with Meta/Facebook Ads Requirements
This Privacy Policy complies with Meta's (Facebook) Advertising Policies:
- ✅ Clear Data Collection Disclosure
- ✅ Purpose Specification
- ✅ User Rights (access, correction, deletion)
- ✅ Third-Party Transparency
- ✅ Security Standards
- ✅ Regulatory Compliance
- ✅ Cookie Consent
- ✅ Marketing Transparency
14. Acknowledgment
By using EduBridge Education's Platform, you acknowledge that:
- You have read and understood this Privacy Policy
- You consent to the collection and processing of your data as described
- You understand your rights and how to exercise them
- You agree to our data handling practices
